If you would like to replace wheels yourself or customise your bag with a selection of accessories, please visit the link below for a range of available spare parts from Victorinox or authorised online retailers, or for information on the process of getting replacement wheels.
Victorinox has a wide variety of travel accessories (secure locks, ID tags, toiletry bags and much more) to keep you organised and on-the-go.
Please submit a request using our Web Form located under Frequently Asked Questions on our website.
To avoid any delays, be sure to include the following information:
1. The style number of your bag (e.g., STYLE #30333501, STYLE #600617).
You'll find this number on a fabric label - usually black with white or blue text - sewn inside your bag:
Luggage: Inside the main compartment
Backpacks/Computer Bags: Inside the computer compartment or another main zipped compartment.
If you can't find your style number, please provide a picture of the entire front of the bag. This information is necessary to find the correct parts.
2. Your contact and delivery information
A complete shipping address is required.
We will be happy to send the replacement wheels to you free of charge.
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