FAQs

General Questions

  • How do I retrieve the password to my Victorinox account?

    Click on “Forgot password?” on the Login page to reset your password.

  • How do I change the email address on my account?

    Log in to My Victorinox.
    You will be able to update your email address in “My Profile” section.

  • How do I write a review on a product?

    To write a review for a Victorinox product, simply search for the product you wish to review and open the product details page.

    Under the description of the product, you will find a tab “Reviews”.
    Click on “write a review” and submit the form. 

    Please note that you require a My Victorinox account to be able to submit a product review.

  • Where can I purchase Victorinox Products?

    You can purchase Victorinox Products in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.

  • I have a question regarding one of your products

    Visit our product support section:

  • How can I earn miles?

    With every purchase on the Victorinox website, we offer you the chance to earn miles with the Miles & More Program. You receive one mile for every Swiss franc spent (during special promotions, this may vary). Simply start shopping on our website, then add your Miles & More membership number on the shopping cart page before checkout. Alternatively, you can enter it into your Victorinox customer account in the “Miles & More” section.

    Please note: Your earned miles will be transferred to Miles & More after the 14-day return period has expired and will only be earned on products that are not returned. Miles & More may then require up to 30 days to credit the miles to your account.