You can return any item ordered from the online shop within 14 days of receipt. A return form will be sent with the delivery. Tick the reason for your return of the relevant products and enclose the return form with your return shipment.
To return items free of charge, please go to https://amsel.dpwn.net/abholportal/gw/lp/portal/pvs/customer/RpOrder.action?delivery=Portal_GB_CB1
In order that we can process your return quickly, please note the following:
- Always use the enclosed return form
- Always use the original packaging
- Print the return label, put it onto the parcel and bring it to the Post Office
The returned item(s) must be accompanied by the original labels and fastenings, and should be in a state expected after normal usage in inspecting and trying on the product(s). We will be unable to sell any return items with a strong odour or other signs of use. We reserve the right to assert claims for compensation in such cases.
The return must be sent to our European distribution center:
Victorinox Retail AG
c/o PVS Fulfilment Service GmbH