We are happy to answer your questions

IMPORTANT NOTICE
Please note that our repair department will be closed during our Christmas Holidays from 22nd December 2018 until 6th January 2019. In this time no repair will be done. During this period our customer service team is operating with reduced capacity, and delays in responding to your message can occur. Thank you for your understanding! Merry Christmas and a Happy New Year!

Before you contact us via e-mail, we recommend that you visit our Service section.

Do you have a question regarding one of our products? Please check out the Product Support section, where you will find answers to the most frequently asked questions about our Swiss Army KnivesHousehold and Professional KnivesWatchesTravel GearApparel and Fragrances products.

To find a service/repair center nearby, please use our Repair Center Finder.

For all other questions, please contact us via the contact form below.

Contact

Fields marked with * are mandatory.
  • Browse... (only filetypes PDF, JPG, PNG)

Contact us by phone

We’re also happy to answer your questions on the phone.

For general website or online shopping inquiries 
(e.g. online ordering, payment, delivery, returns): 

+44 20 3734 9264
(Mon - Fri 07:00-19:00, Sat 08:00-11:00)

For questions about products (general questions, repair):
Knives: +44 116 234 46 46, customer.services@burton-mccall.co.uk
Watches (repair/service only): +44 166 442 00 03, vsa@lockerhullthornton.com 
Travel Gear (repair/service only): +44 844 880 99 91, workshop2@airlinebags.co.uk 

For business partner enquiries (e.g. suppliers, distributors, corporate gifts), 
please contact our headquarter in Switzerland:

Victorinox AG
Schmiedgasse 57
CH-6438 Ibach-Schwyz
Tel. +41 41 818 12 11
info@victorinox.com