Service

Swiss Army Knives FAQ

  • How do I know that I own an original Victorinox Swiss Army Knife?

    With Victorinox stamping on the blade and the Victorinox Emblem (Cross & Shield) on the scale, you own an Original Swiss Army Knife.

    The stamping on the large blade differs depending on when it was manufactured:

    Since 2005:
    VICTORINOX
    SWISS MADE
    STAINLESS

    Since 2014, for selected products:
    VICTORINOX
    SWISS MADE
    DELÉMONT

  • What is the warranty for Victorinox Swiss Army Knives?

    Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

    A service charge may apply for repairs or services which are not covered by the guarantee.

  • Where can I purchase a Victorinox Swiss Army Knife?

    You can purchase Victorinox Swiss Army Knives in our Victorinox stores or from a local retailer.
    Use our Store Finder to find a store nearby.

  • Where can I send my Swiss Army Knife to be repaired?

    Please contact your local retailer or send your product, well packed, directly to our country representative in France.

    More information can be found in the following documents:

  • Which Swiss Army Knives are allowed on board airplanes?

    In accordance with airline luggage regulations, dangerous objects are generally banned from carry-on and checked-in luggage on flights or are subject to restrictions.

    However, these regulations vary depending on the airport, airline and country. You should therefore consult the website of your corresponding airport for detailed information on current regulations before you start your journey.

    Some countries have more stringent regulations about carrying objects that can be used as weapons, both in and outside airports (for example, a pocket knife with a lockable blade). Please bear this in mind and make the necessary inquiries. In general, we advise you to stow pocket knives in checked-in luggage.

  • What does “stainless” mean?

    The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion.

    The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material.

  • How do I care for my Swiss Army Knife?

    Regular cleaning and oiling are important for your Swiss Army Knife to function properly.

    More information can be found in the following documents:

  • Are Swiss Army Knives dishwasher proof?

    The temperature in dishwashers can reach between 55 and 80 degrees Celsius (130 to 180 degrees Fahrenheit), depending on the selected cycle. Cleaning salts and strong cleaning agents are used during this process.
    Exposing Swiss Army Knives to aggressive environments and high temperatures for extended periods can cause damage.
    Therefore, do not put Swiss Army Knives or other pocket tools in the dishwasher!

  • How do I resharpen the blade?

    We recommend that you resharpen your blade using a whetstone at an angle of 15° - 20°. This will result in a cutting angle of 30° - 40°. If resharpening on a grinding wheel, always cool with plenty of water to avoid excessive temperatures.

    More information can be found in the following documents:

  • What oil should I use for my Swiss Army Knife?

    When selecting a lubricant, various properties need to be taken into account, including legal provisions relating to the safety of foodstuffs. Some oils intended for pocket knives do not provide satisfactory lubrication or may even prevent the knife from working properly (causing it to stick, for example). Also, please heed the general food regulations.

    The main features of our Multi-Purpose oil are: neutral in taste and smell, highly resistant to ageing, good wear and corrosion protection qualities, food-safe.

    We highly recommend using our Multi-Tool oil 4.3302.

  • Where is the pin located?

    Open the corkscrew. The pin is in the scale right next to the base of the corkscrew.
    All 91 mm Swiss Army Knives with plastic scales have a slot for the pin.
    Please note that the pin is not fitted as a standard on all models.

    More information can be found in the following document:

  • How do I use the corkscrew?

    Please follow these directions when using the corkscrew:

    1. Remove the mini-screwdriver (if there is one). The mini-screwdriver is not supplied as a standard with all models.
    2. Fully insert the corkscrew into the cork and pull the cork vertically upwards and out of the bottle. Try to avoid twisting or tilting the knife body!

    More information can be found in the following document:

  • How do I change the battery?

    Please refer to this document Battery Changes (PDF).

    Important:

    Recycling batteries: Never throw batteries into household rubbish. Batteries must be recycled.

    New battery: Before inserting a new battery, always check its expiry date.

  • Where can I find an overview of Swiss Army Knife functions?

    List of all main functions:

    The SwissChamp has 19 tools and packs 33 functions. Hit play to see them all in action.

  • Do you have operating instructions for the Traveller Swiss Army Knife?

    Please read the Operating Instructions of the Traveller, Traveller Lite and Expedition Lite (PDF).

  • Can you make me a special knife?

    We appreciate your interest in our Swiss Army Knives. Our range is extensive and accommodates most requests.
    For technical reasons, we do not offer special one-off productions!

  • Can I visit the Victorinox knife factory in Switzerland?

    We appreciate your interest in visiting our production sites. Unfortunately, we do not offer any factory tours at our headquarters in Ibach-Schwyz.

    We are happy to offer the following alternatives:

    Ibach-Schwyz: 
    Visit our factory shop which is on the site of our headquarters.
    Victorinox AG, Schmiedgasse 57, CH-6438 Ibach-Schwyz
    Opening hours

    Brunnen: 
    Visit the Swiss Knife Valley VISITOR CENTER, including brand store and museum.
    Bahnhofstrasse 3, CH-6440 Brunnen
    More information here.

    Victorinox Delémont: 
    Tours for individuals can be arranged on the first Wednesday of every month.
    Please reserve your place at the latest by 2pm on the day before you wish to visit.
    Group tours of 6-15 people can be organized from Mondays to Fridays. These must be booked in advance. For reservations, please call us on +41 32 421 39 00.