Victorinox 1 + 10-year Warranty

Proof of purchase

Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorised Victorinox store or retailer. The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance. This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty 1 + 10 years

Year 1: Victorinox Total Protection Programme

During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Programme.

• This includes manufacturing defects, normal wear and tear, airline handling and transit damage.

• This excludes abuse, cosmetic damage (scratches on leather, polycarbonate, or stained fabrics), incidental/consequential damage (such as damage to or loss of content of the bag, loss of use, or loss of time), abrasion, solvents and accidents.

• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Total Protection Programme covers the repair expenses, shipping costs to and from the repair centre, or a replacement product (of identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service centre.

Years 2 to 11: Victorinox Quality Warranty Programme

From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Programme.

• This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric, and zip tape.

• This excludes abuse, cosmetic damage (scratches on leather, polycarbonate, or stained fabrics), incidental/consequential damage (such as damage to or loss of content of the bag, loss of use, or loss of time), abrasion, solvents, accidents, airline handling, and transit damage.

• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Quality Warranty Programme covers:

• the repair expenses or a replacement product (of identical or equivalent value) if your product is beyond repair; and

• the shipping cost from the repair centre.

You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or an authorised Victorinox retailer. If it turns out that the repair of your bag is not covered by the warranty, your service centre will contact you with an estimate including repair fees and return shipping costs.  Warranty repairs must be carried out at an approved Victorinox service centre.

After 11 years

If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. If your product is “beyond repair”, we will suggest alternative options. Please contact your local service centre. We will be happy to explain our different product maintenance services and how to ship your product.

Summary:

Year 1 = Total Protection

Under Warranty: Manufacturer Defect, Wear & Tear, Carrier damage

Out of Warranty: Misuse/Accident, Cosmetics, Abrasion/Solvent

Year 2–11 = Quality Warranty

Under Warranty: Manufacturer Defect, Wear & Tear on trolley system, wheels, foot, kick plate, puller + slider, cargo handle, carry handle, frame + buckle, and shoulder strap

Out of Warranty: Carrier damage, Misuse/Accident, Cosmetics (including piping and corner guards), abrasion, solvent, seam, stitching, fabric, zip tape

At your service, anytime

To find a service/repair centre nearby, please use our Repair Centre Finder.