Proof of purchase

Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorized Victorinox store or retailer. The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance. This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty 1 + 10 years

Summary:

Year 1 = Total Protection

Under Warranty: Manufacturer Defect, Wear & Tear, Carrier damage

Out of Warranty: Misuse / Accident, Cosmetics, Abrasion / Solvent

Year 2-11 = Quality Warranty

Under Warranty: Manufacturer Defect, Wear & Tear on trolley system, wheels, foot, kick plate, puller + slider, cargo handle, carry handle, frame + buckle and shoulder strap

Out of Warranty: Carrier damage, Misuse / Accident, Cosmetics (including piping and corner guards), abrasion, solvent, seam, stitching, fabric, zipper tape

At your service, anytime

To find a service/repair center nearby, please use our Repair Centre Finder.