Watches Product Support Article Text

Repair Service

(for European countries, for other countries, please visit our Watches Support site)

If your watch needs repair or maintenance, please send it to our repair center or contact your local retailer. All watches covered by warranty will be repaired and shipped back to you free of charge.

A service charge may apply for repairs or servicing not covered by the warranty.

Spare Parts

Replacement straps are not available on our website – your local Victorinox watch retailer will be happy to assist you in finding the right one. Please use our store locator to find the dealer nearest you.

Watches Warranty

Please find more details on our extensive warranties and how to claim here.

Frequently Asked Questions

We are happy to provide you with answers to our most frequently asked questions.

Download Instructions

Our comprehensive guide includes step-by-step instructions to help you get the most out of your product.

Video Instructions

Please click here to access our product video guides, as well as information on how to change your strap.


For information on replacement straps or bracelets, or for adjustment of your steel wristband, please click here.

Watch Care Tips

Click here to see a range of tips on caring for your watches.

Official Website

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