General Terms and Conditions of the Victorinox Online Shop Switzerland

1. Scope

1.1 The website www.victorinox.com/ch is owned and operated by Victorinox AG, Schmiedgasse 57, CH-6438 Ibach-Schwyz. The following General Terms and Conditions („GTC“) for online orders in Switzerland apply between the customer („Customer“, or „you“) and the supplier, Victorinox Retail AG (a wholly owned subsidiary of Victorinox AG), Schmiedgasse 57, CH-6438 Ibach-Schwyz („we“ or „us“), in the current version at the time each order is placed.

1.2 We shall be entitled to supplement or amend the GTC at any time at our own discretion.

1.3 Deviating, additional or conflicting customer conditions will not be recognized unless we have expressly agreed in writing to their validity.


2. Terms of use


2.1 Proper registration is required for the use of offers in our online shop. In this regard as a customer, you are responsible for providing truthful and complete information.

2.2 We are not obligated to accept the registration or orders of a registered customer. Likewise, we are not obligated to make our services permanently available. Orders that have already been confirmed remain unaffected by this.

2.3 If incomplete or inaccurate information is provided upon registration, or if you neglect to inform us of changes, then we are entitled to immediately exclude you from using the online shop.

2.4 You are obligated to treat your personal login information as confidential and to prevent access by unauthorized third parties.


3. Online ordering process

3.1 Begin your order by adding the selected products to the shopping cart. You can view the shopping cart again on the overview page before beginning the checkout process. Please provide the delivery address in the first step of the checkout process. Enter the payment information in the second step. In the third step, you can review your selection and all information as well as correct any entry errors before sending and placing your order.

3.2 By pressing the „BUY NOW“ button, you are confirming a binding order of the products that are in the shopping cart. An automated email confirming that we have received the order is generated immediately after the order is sent, and it does not constitute an acceptance of the contract.

3.3 If you have opened a customer account, then you can see your orders at any time under „My Orders“.


4. Subject matter of the contract, characteristics

4.1 The subject matter of the contract is the products specified in your order and listed in your order confirmation at the retail prices listed in the online shop. Errors and omissions are reserved, particularly those affecting the availability of goods.

4.2 The characteristics of the ordered products are based on the product descriptions in the online shop. Images of products on the website may be inaccurate under certain circumstances. In particular, colors may substantially differ for technical reasons. Images are used for illustrative reference only and can differ from the product. Technical data, weight, dimensions and performance specifications are specified as precisely as possible, but may have the usual deviations. The properties described here do not constitute defects in the products delivered to you.

4.3 The presentation of products on the website is a non-binding online catalog and not a legally binding offer.


5. Conclusion of contract and language

5.1 A purchase contract is concluded only when we send you a separate shipping confirmation via email within five days after your order for the products was placed. The shipping confirmation is the official purchase confirmation. There is no contract concluded for ordered products that are not listed in the shipping confirmation. This may also affect products that are offered in the online shop but are not available when your order is received, for example. In this case, we will reimburse you for any payments that were already made.

5.2 If the product that is indicated in your order is only temporarily unavailable, then we will immediately inform you of this in the order confirmation. You have the right to terminate the contract if there is a delivery delay of more than two weeks. In this case, we will reimburse you for any payments that were already made.

5.3 Products will only be sold in typical household quantities. Sales will only be made to private consumers who are at least 18 years of age, legally competent and have their regular residence as well as a delivery and billing address in Switzerland or Liechtenstein.

5.4 Contracts in our online shop can only be concluded in German, French and Italian. If there are any discrepancies in terms of language, German shall prevail.


6. Prices and payments

6.1 The prices quoted at the time of the order shall apply to orders in our online shop. The prices quoted are retail prices in Swiss francs (CHF) and include the applicable value-added tax.

6.2 The shipping costs to be paid by you are provided in the shopping cart before your order is shipped.

6.3 Payment for the items takes places via the methods of payment suggested in the order process (credit card, PayPal, prepayment and invoice) under the conditions specified there. We reserve the right to exclude certain payment methods, depending on the result of the examination of your data (identity and credit check).

6.4 We emphasize that for the purpose of credit assessment (and our subsequent selection of payment methods), we transmit your address data (name and address) to CRIF AG, Hagenholzstr. 81, 8050 Zurich, which provides us with information about your previous payment history as well as credit information based on a mathematical and statistical procedure that uses address data.

6.5 When paying by credit card, we charge the amount to your credit card when items are shipped.

6.6 For the advance payment method, we will ship the goods within one to three days upon receipt of the invoice amount in our bank account. Payment must be made within five business days after the order confirmation is sent.

6.7 Installment payments options are not available. In the case of late payments, we charge penalty interest at the statutory rate (§ 104 OR [Swiss Law of Obligations]). The assertion of further damages, particularly the cost of administrative and banking fees as well as costs of legal proceedings, is reserved.

6.8 The right to offset is only available if your counterclaims have been legally determined, or if they are recognized or undisputed by us. You are only authorized to exercise a lien to the extent that a counterclaim is based on the same contractual relationship.


7. Delivery and retention of title

7.1 Unless otherwise agreed, delivery will be sent to the address provided by the customer. Deliveries are available within Switzerland and Liechtenstein only.

7.2 Deliveries are shipped by Swiss Post. Unless otherwise specified, items are received by the customer approximately three to five working days after placing an order.

7.3 The delivery times provided are only intended as a point of reference and are therefore considered only agreed as being approximate. Disruptions that are not caused by us or any of the companies that we have contracted (such as logistics companies for performance of the contract) as well as force majeure may further delay the delivery. We will inform you of these methods of delivery disruptions as soon as we become aware of them.

7.4 The delivered goods remain the property of Victorinox Retail AG until full payment has been made.

7.5 If the customer has resold the items before full payment, their claims against the third-party purchaser shall be assigned to us.


8. Redeeming promotional coupons

8.1 Promotional coupons are coupons that we issue at certain promotional events and that have a specific period of validity. You are unable to purchase them. The following conditions as well as those on the respective promotional coupons apply.

8.2 Promotional coupons are only valid in the respectively specified period, and they can only be redeemed once and only before completion of the order process. Promotional coupons may not be used in combination with one another (and not with different promotional coupons). Individual products may be excluded from the coupon promotion.

8.3 The required minimum order is always mentioned in connection with the coupon. If the minimum order value is subsequently no longer met, due to a return of items, then we reserve the right to void the coupon.

8.4 If the value of the promotional coupon is insufficient for the order, then the difference can be paid using the payment options we offer.

8.5 If you exercise your right of return, then the reduced purchase price will be refunded. There is no right to a reimbursement or replacement of the coupon.

8.6 The value of the coupon will neither be paid in cash nor bear interest. No remaining credit balance will be refunded.  


9. Returns

9.1 You can return any item ordered from the online shop free of charge within 14 days of receipt. Use the provided return form enclosed in the package. Please keep the return receipt. The returned item must be accompanied by the original labels, fastenings and packaging, and it should be in a state expected after normal usage to inspect and try the merchandise. We will be unable to sell any return items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.

9.2 A fragrance sample is sent with each fragrance, so you can test the fragrance without opening the original packaging. If you do not like the fragrance sample, then you can return the unopened fragrance in the intact original packaging. Products that have been used will not be accepted for return.

9.3 Unfortunately, items that have been ordered online cannot be returned to a Victorinox Retail Store or other point of sale.


10. Damage during transport

10.1 If goods are delivered with obvious damage from transport, then we ask you to immediately file a complaint with the delivery agent and to contact us as soon as possible.

10.2 Failure to file a complaint or to contact us has no consequences for your legal warranty rights, but it helps us to be able to file our own claims against the freight carrier or the transport insurance company.


11. Rights arising from defects and warranty

11.1 In the event that defective goods are delivered, the applicable statutory warranty rights are available to you, in particular § 197ff OR.

11.2 A guarantee only exists for delivered goods if this has been explicitly stated in the respective product’s order confirmation.

11.3 Complaints and warranty claims can be submitted to the following address: Victorinox Retail AG, Schmiedgasse 57, CH-6438 Ibach-Schwyz. Alternatively, you can sent an email with a brief description of the defects to internet.support@victorinox.com.


12. Liability

12.1 Claims by you for damages are excluded, other than those arising from injury to life, limb, health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty.

12.2 In the case of breach of contract, we are only liable for the typical, foreseeable damage, if this was caused by simple negligence, unless there are damage claims by you arising from injury to life, limb or health.

12.3 The above restrictions also apply to our legal representatives and vicarious agents, if claims are asserted directly against them.

12.4 The provisions of the Product Liability Act remain unaffected.

12.5 Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times with the current technology. Therefore, we are neither liable for the continuous and uninterrupted availability of the online shop, nor for technical and electronic errors beyond our control during an ordering transaction.

12.6 Links on this website to other websites are provided solely for your information and better navigation. If links are created to other websites or sources, then we are not responsible or liable for the availability of such external sites or sources. The content accessible on such websites or sources is not our own, and any liability or warranty for this is excluded.


13. Intellectual property rights


13.1 The logo „Cross & Shield“, Victorinox® and Swiss Army® are registered trademarks of our company and our subsidiaries. We own other brands, logos, designs, products and information, and all copyrights or other intellectual property rights on this website or patents related to this website, which may not be copied, reproduced, posted, transmitted, modified or distributed in any way (electronically or in writing), without first obtaining the written consent of the owner of such materials or to be legally entitled to this.

13.2 Downloading or printing of materials from this website does not express or imply the transfer of rights. However, you may download any page of this website for exclusively personal, non-commercial purposes, provided that you do not remove the references to the copyrights.

13.3 The copyright of some documents and other materials provided on this website belong to third parties. These documents and the other materials have been provided on this website with the permission of the owner of these copyrights. Make sure to check the references to the copyright of these documents or materials.

13.4 All rights not granted under these General Terms and Conditions remain reserved by the company.


14. Customer ratings and test reports

14.1 The Terms of Use in this section apply to your conduct in connection with the service we offer „Ratings and Reviews“ (hereinafter referred to as „CRR Service”). If there are conflicts between our Privacy Policy and these Terms of Use, then these Terms of Use are decisive for the CRR service.

14.2 By submitting content of any kind to us, you indicate and assure
• that you are the sole author and owner of the relevant intellectual property rights;
• that you voluntarily waive all intangible rights that you may be entitled to in regards to this content;
• that any content you post on the Internet is accurate;
• that you are at least 18 years old;
• that the use of the content you provide does not violate these Terms of Use and inflicts no damage to natural or legal persons.

Furthermore, you agree and assure that you will not post any content
• that you know is false, inaccurate or misleading;
• that constitutes a violation of copyrights, patents, trademarks, trade secrets, other proprietary rights, publicity or privacy rights of third parties;
• that contains a violation of any law, statutory provisions, regulations or provisions (including, among other things, those that are relevant for the export control, consumer protection, unfair competition, anti-discrimination or misleading advertising);
• that is offensive, defamatory, hateful, or full of racist or religious prejudice, or can be reasonably regarded as such, and which threatens or harasses any individuals, companies or legal persons in an unlawful manner;
• for which you have received a remuneration or consideration from a third party;
• that contains information, a reference to other websites, addresses, email addresses, contact information or phone numbers;
• that contains computer viruses, malware (referred to as „worms”) or other potentially damaging computer programs or files.

14.3 With regard to all claims/complaints, demands and damages (present and consequential damages) of any kind or nature, whether known or unknown, arising out of any breach of your information and assertions listed above or from your violation of any laws or rights of third parties, including reasonable attorneys' fees, you agree to indemnify and hold us (and our management, directors, agents, subsidiaries, joint ventures, employees and third-party suppliers) harmless.

14.4 For each content submitted by you, you grant us a permanent, irrevocable, royalty-free, transferable right and license to use, copy, to modify, entirely delete, adapt, publish, translate, create derivative works and/or distribute or to incorporate it worldwide in any form, media or technology without having to receive remuneration for it.

14.5 Any content submitted by you can be used at our sole discretion. We reserve the right to modify, summarize or delete any content, which we, in our sole discretion and view, consider to violate the guidelines for content or any other provisions of these Terms of Use. We do not guarantee that there are any possibilities for you to edit or delete the content you submit. Generally, the contents are posted on the Internet within two to four business days. However, we reserve the right to remove any submitted contents for any reason whatsoever or refuse its publication on the Internet. You acknowledge/confirm that you are responsible for the content submitted by you and not us. Regarding the content submitted by you, we, our representatives, subsidiaries, affiliates, business partners or third-party suppliers, and their respective directors/administrative boards, executives and employees are not under any obligation of confidentiality.

14.6 Since you are providing your email address along with your content, you agree that we and our third-party suppliers can use your email address and contact you regarding the progress of your report and for other administrative purposes.


15. Use of email communication (tracing of clicked links)


15.1 In order to improve electronic communication, we can analyze usage patterns in terms of emails that we send out. We log the links that are contained in the emails and that have been clicked; this information will be assigned to specific user profiles, in order to allow us to know the areas that would be most interesting to registered email recipients. We may use this information to personalize the content and the advertising campaigns that are displayed to websites visitors and email recipients.

15.2 We do not sell, trade, rent or release your personal information to third parties (name, email, address, mailing address, telephone number, etc.) without your consent.

15.3 We grant you the possibility of having the information removed from the mailing list at any time. The following options are available to have the information removed from our database and modify future notifications by email: Each email newsletter contains a link that allows you to unsubscribe from the newsletter. Alternatively, you can send us an email. Please give us 72 hours to delete information from our database. 


16. Confidentiality and data protection

16.1 The confidentiality and privacy policy valid for this website can be found under the Privacy Policy link, which is subject to the General Terms and Conditions. You hereby acknowledge that the use of this website allows us to use the personal information you provided. This Privacy Policy sets out the basis on which we use personal information. By using this website, you agree to the Privacy Policy. The General Terms and Conditions obligate you to comply with the relevant provisions of the Privacy Policy.


17. Service hotline

If you have any questions regarding the website or online orders, you can reach us via 
our service number at +41 41 818 11 96
or via email: service.online.ch@victorinox.com 

from Monday to Friday from 8:00 to 12:00 and from 13:30 to 17:30. Local rates and mobile prices may vary.


18. Final provisions

18.1 The contract language is German, French or Italian, even if, in addition to the German version, these General Terms and Conditions are offered in different languages, in particular, in English.

18.2 For disagreements and disputes arising in connection with the Victorinox Online Shop, Swiss law shall apply to the exclusion of all laws on the international purchase of movable goods. The place of jurisdiction is Schwyz.

18.3 If individual provisions are or become invalid, then the remaining provisions shall remain unaffected.

Last amendment: July 2016