You can return any item ordered from the online shop within 14 days of receipt. A return form will be sent with the delivery. You can use this to return the goods free of charge. Tick the reason for your return of the relevant products and enclose the return receipt with your return shipment.
In order that we can process your return quickly, please note the following:
- Always use the original label
- Always use the original packaging
- Label these with our return sticker
The returned item must be accompanied by the original labels and fastenings, and it should be in a state expected after normal usage in inspecting and trying on the product. We will be unable to sell any return items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
The return must be sent to:
Victorinox Retail AG
c/o Scherrer Logistikzentrum
CH-9430 St. Margrethen