Service

FAQ Cutlery

  • What is the warranty for Victorinox Household and Professional knives?

    Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years).

    Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

    Should your product be damaged or need repair, please contact an authorized repair center. We will examine the condition of the product, acknowledge receipt and provide an estimate as requested. If your cutlery knife needs replacement there is a $10.00 replacement fee upon shipment of the replacement item.

  • How do I care for my Victorinox Cutlery?

    Please read our Care tips for Victorinox Cutlery.

  • Where can I purchase Victorinox Cutlery?

    You can purchase Victorinox Household and Professional Knives in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.

  • What does “stainless” mean?

    The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion.

    The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material.

    More information can be found in interesting facts concerning table and kitchen knives (PDF)

  • How do I resharpen a Victorinox Kitchen Knife?

    The kind of edge applied to a blade, determines the sharpness and durability of it. When using a sharpening steel, the angle should be between 30-40°.

    When resharpening with a grinding wheel, plenty of water must be used to prevent overheating or even burning of the blade. Even when using a soft polishing wheel without water, overheating must also be avoided, because the structure is changed and the resistance to corrosion, hardness and edge retention is reduced.

    More information can be found in instructions for re-grinding/re-sharpening of Victorinox Household and Professional Knife blades (PDF)

  • Can I visit the Victorinox factory in Switzerland?

    We appreciate your interest, but we do not offer factory tours due to our very strict visitation policy.

    However, we do have a factory store located on the factory property in Ibach. We've listed the address below if you would like to visit the factory store.

    Victorinox AG
    Schmiedgasse 57
    CH-6438 Ibach-Schwyz
     
    In addition, there is a Visitor Center in Brunnen, 10 min away by car from the factory. 
     

  • What does “stainless” mean?

    The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion.

    The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material.

    More information can be found in interesting facts concerning table and kitchen knives (PDF)

  • How do I resharpen a Victorinox Kitchen Knife?

    The kind of edge applied to a blade, determines the sharpness and durability of it. When using a sharpening steel, the angle should be between 30-40°.

    When resharpening with a grinding wheel, plenty of water must be used to prevent overheating or even burning of the blade. Even when using a soft polishing wheel without water, overheating must also be avoided, because the structure is changed and the resistance to corrosion, hardness and edge retention is reduced.

    More information can be found in instructions for re-grinding/re-sharpening of Victorinox Household and Professional Knife blades (PDF)