Our “5-Year Warranty +” covers manufacturing and material defects that appear under normal use in the five years after the date of purchase. Additionally, it includes a free battery change in the first year after the date of purchase in the event that the battery fully loses its charge (dead battery).
In the event of such a defect, Victorinox Swiss Army SA undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as a sole and exclusive compensation, subject to demonstrating the stamped warranty card that has been dated and signed by an authorised retailer, or the valid proof of purchase that states the date and model.
Shipping costs from the repair centre will be covered by Victorinox Swiss Army SA. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:
- The battery, after one year from the purchase date; normal wear and tear (discolouration of the straps, scratches on the glass, the bezel, the bracelet or the case);
- damages due to improper handling, as well as
- damage resulting from abuse, misuse or accidents; or damages caused by an unauthorised repair centre.
If your watch is no longer under warranty, your service centre will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.
Repairs under warranty should only be made at an approved Victorinox service centre. It should also be noted that the electronic devices/functions integrated in our watch products are not covered under this warranty.