Our order deadlines

Check out our latest order deadlines to get your gifts in time for the big day.

Regular orders:

Switzerland: Wednesday, December 18th, 2024 / 12:00 United Kingdom: Tuesday, December 17th, 2024 / 23:59 France: Tuesday, December 17th, 2024 / 23:59 Germany: Friday, December 20th, 2024 / 08:00 Austria: Thursday, December 19th, 2024 / 12:00

Personalized gifts:

Switzerland: Monday, December 16th, 2024 / 12:00 United Kingdom: Sunday, December 15th, 2024 / 23:59 France: Sunday, December 15th, 2024 / 23:59 Germany: Thursday, December 19th, 2024 / 12:00 Austria: Wednesday, December 18th, 2024 / 12:00

We reserve the right to update this information based on the order volume.

Where and how can I check the delivery status of my shipment?

In the shipping confirmation, you will find the package number that you can use to track the shipment. Registered customers will find a link to the order tracking number under “My Orders”.

Can I change my delivery and/or billing address, even after the purchase has been made?

​​​​​​​It isn't possible to change your address after order completion for that particular order. However, you can change addresses for future orders.

Is there a guarantee of delivery before Christmas?

In order to guarantee the delivery of your orders before Christmas, please note our order deadlines above. Please note that orders made with pre-payment need 4-5 days for the payment booking and therefore the delivery time will be prolonged.

What is the return deadline and how much will it cost me?

We are happy to offer an extended return policy for Christmas. All online orders placed in December may be returned up to January 15, 2025. Our regular 14-day return policy will resume on orders placed from January 1, 2025 onwards. You can return any item ordered from the online shop free of charge.

Can I cancel or adjust my order?

A cancellation on the website is not possible.

Do you offer gift wrapping and cards?

Unfortunately, we are currently not able to offer gift wrapping and cards.

How long will my order for a personalized knife take to arrive?

Your personalized knife may take up to 1-3 days to process, once shipped the shipping partner will deliver your order within 2-4 business days. Please note that weekends and holidays will affect the delivery time. See also our order deadlines for personalized gifts above.

Can I change the personalized order after I place it?

No, due to the nature of personalization, you are not able to change the order or return unless there is an issue.

How many personalized items can I order?

There is no limit in quantities for personalized items. For larger quantities (50+ items), you may visit our corporate gift section.

Can I return personalized products?

Please note that individualized orders may not be cancelled. As soon as you place your order, Victorinox starts the production and therefore cannot accept any changes or cancellation. The right of withdrawal does not apply to the delivery of goods that are made according to the customer specifications or are clearly tailored to the personal needs of the customer. In addition the right of return does not apply to configurated and personalized items except for manufacturing defects, deficiencies, damage from transport or any other error caused by Victorinox. In such cases, we will happily send you a correct product free of charge

Where can I get more information?

Please visit our Service section for more information.