Travel Gear Product Support

Travel Gear Service Center

If your travel gear product needs repair, please get in contact with your local retailer or send the product well packed directly to our repair department in Tokyo. More information can be found in the following document:

Warranty

Your Victorinox Travel Gear product is backed by that same commitment to excellence and performance as the Original Swiss Army Knife.

Each Victorinox Travel Gear design endures as many as 30 rigorous tests, simulating the most extreme real-world scenarios and environmental conditions. Our testing regimen ensures the precision, strength and durability you expect from the Victorinox brand. Each individual Travel Gear piece is meticulously inspected by a certified technician before being packaged.

As a result, we unequivocally stand behind our products and guarantee every product we make to be free from manufacturing defects for the duration of the warranty period. In the unlikely event that your product displays defect of a functional nature covered under warranty, we have a global network of Authorized Service Centers ready to provide you with service anywhere in the world.

Furthermore, we understand that product wear and tear over time or under frequent use is inevitable and can be expected. While our warranties do not cover natural wear and tear, we do keep an inventory of replacement parts and whenever possible, we will gladly repair damage resulting from wear and tear for a nominal fee.

We want you to be happy with your Travel Gear purchase.

Rest assured, we’ve got you covered.

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Contact us via phone

Victorinox Japan Inc. 3-18-5, Nishi-Azabu,Minato-ku, Tokyo 106-0031 Telephone: +81-3-3796-0951 Fax: +81-3-3796-0950 Access (Google Maps)

Founded: January 6, 1993

Capital: 490 million yen

Representative: CEO Victorinox : Carl Elsener President, Victorinox Japan: Yosuke Nishikawa

Employees: 94

Products [Victorinox]: Swiss Army Knives Cutlery Watches Travel & Business Gear Fragrances

Join Organizations: Swiss Chamber of Commerce and Industry in Japan (SCCIJ)

Bank: Bank of Mitsubishi UFJ

(as of August 2019)