Questions about Shipping

How much are the shipping costs?

Shipping is free for orders over HKD500. For orders below HKD500, we charge a fee of HKD90 for shipping and handling costs within the Hong Kong.

Can I send my order to a deviating delivery address?

We will deliver to any desired address in Hong Kong (Hong Kong Island, Kowloon, New Territories). A delivery address that deviates from your home address is not a problem. You can also specify your office address as the delivery address.

Please note: We do NOT deliver to: Lantau Island, outlying islands (except Ma Wan, Discovery Bay & Tung Chung).

When can I expect delivery of my order?

Your order will be processed by us on the same day, if it arrives by 2 pm. On the next business day, if not otherwise stated for the respective product, our shipping partner will deliver your order within 2-3 business days (delivery Monday to Friday only) to your selected address in Hong Kong after the product is despatched by us. Please note that weekends and holidays will affect the delivery time. We guarantee the timely delivery of your order to our shipping partner.

Please note that personalized products might take extra working days to ship. Victorinox will do its best to meet the published delivery times, however, is not liable for any changes. Delivery time may change without prior notice. Please note that Victorinox cannot offer an express delivery service for personalized products.

How can I monitor the status of my shipment?

Unfortunately, we do currently not offer tracking services.