If your pocket knife or tool needs to be repaired, please send it to our repair center or contact your local retailer. All products covered by warranty will be repaired and shipped back to you free of charge. A service charge may apply for repairs or servicing not covered by the warranty.
Please follow the steps below to return your knife for repair:
Fill out the form Complete the form electronically using capital letters: Victorinox Repair Form DE
Print the form Once completed, print a copy of the form for inclusion in your package.
Prepare your package Place the printed form and pack your knife securely inside a sturdy cardboard box with bubble wrap so that it reaches us safely and that there are no accidents with the carrier.
Send the package Mail your package to the address provided below :
Victorinox Deutschland GmbH Reparatur-Abteilung Alfred-Nobel-Strasse 5 DE-79761 Waldshut-Tiengen Tel.: +49 775 1892 9989 E-Mail: service.knives.ch@victorinox.com
Your local Victorinox retailer will be happy to assist you in the repair or servicing of your knife.
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