Travel Gear Product Support

Repair Service

If your bag or backpack needs repair or maintenance, please send it to our repair center or contact your local retailer. All travel gear covered by warranty will be repaired and shipped back to you free of charge.

A service charge may apply for repairs or servicing not covered by the warranty.

Spare Parts

If you need to replace the wheels on your bag, please follow the instructions at the link below.

Travel Gear Warranties

Depending on the product, Victorinox Travel Gear is covered by Global 2-year Limited Warranty or 1+10 Year Warranty. Please find more details on our extensive warranties and how to claim here.

Frequently Asked Questions

We are happy to provide you with answers to our most frequently asked questions.

Download Instructions

Our comprehensive guide includes step-by-step instructions to help you get the most out of your product.