At the Victorinox online shop, there is no minimum order value. Orders above 25 EUR will be shipped free of charge.
At the Victorinox online shop, there is in principle no maximum order value. However, only certain types of payment are available for orders over 150 EUR for new customers and 300 EUR for existing customers.
For certain models, we offer you the possibility to choose the color of the scales and an engraving on the website.
Personalize your Swiss Army Knife.
We also offer the personalization of knives in our stores - our stores can also send you the engraved knife by mail if you wish.
Please note that Limited Edition knives won’t be engraved.
A fragrance sample is sent with selected fragrances, so you can test the fragrance without opening the original packaging. If you do not like the fragrance sample, then you can return the unopened fragrance in the intact original packaging. Products that have been opened will not be accepted for return.
To shop in the Victorinox online shop for Germany and Austria, you must specify a billing address and delivery address both located in Germany or Austria.
If you live in Switzerland or Liechtenstein, please use our Swiss online shop.
Click on the shopping cart icon at the top right of the screen and you will be taken to your shopping cart, where your selected products are displayed. As long as the cart has not been sent, you can edit your shopping cart at will. Please check before submitting your order whether you want to add more products, as this is no longer possible after your purchase.
After completing your order, it is not possible to add or remove products to/from your order. You would need to create a new shopping cart for this.
It isn't possible to change your address after order completion for that particular order. However, you can change addresses for future orders.
This can happen in individual cases. We apologize for any inconvenience caused by such cases when several clients are interested in the same product at the same time and the quantity available is limited.
If you have a coupon code, you can enter the appropriate coupon code on the order summary of the cart.
A cancellation on the website is not possible. If you want to cancel your order, please contact our Customer Service team immediately via phone, so that we can check whether cancellation is still possible: Phone (Germany): +49 32212249406 Phone (Austria): +43 720117256 You can reach us via phone from Monday until Friday (08:00-18:00) and on Saturday (08:00-12:00) E-Mail address: service.online.de@victorinox.com If your order is already in order picking a change or cancellation is not possible.
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