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Before you contact us via e-mail, we recommend that you visit our Service section.
Do you have a question regarding one of our products? Please check out the Product Support section, where you will find answers to the most frequently asked questions about our Swiss Army Knives, Household and Professional Knives, Watches, Travel Gear, Apparel and Fragrances products.
To find a service/repair center nearby, please use our Repair Center Finder.
For all other questions, please contact us via the contact form below.
We’re also happy to answer your questions on the phone.
For general product or online shopping inquiries (e.g. online ordering, payment, delivery, returns): Tel. (Germany): +49 711 7252 304 212 (local rate) Tel. (Austria): +43 1 253 18 61 (local rate) (Mon - Fri 08:00-20:00, Sat 09:00-12:00)
For questions about knife service and repair requests: Tel. +49 211 3878 9843 (German local rate; you will be forwarded to Switzerland) (Mon - Fri 08:00 - 12:00 & 13:30 - 17:30)
For business partner inquiries (e.g. suppliers, distributors, corporate gifts), please contact our headquarter in Switzerland: Victorinox AG Schmiedgasse 57 CH-6438 Ibach-Schwyz Tel. +41 41 818 12 11 Fax +41 41 818 15 11