We are happy to answer your questions
Please note that our repair department will be closed during our Christmas Holidays from 22nd December 2018 until 6th January 2019. In this time no repair will be done. During this period our customer service team is operating with reduced capacity, and delays in responding to your message can occur. Thank you for your understanding! Merry Christmas and a Happy New Year!
Before you contact us via e-mail, we recommend that you visit our Service section.
Do you have a question regarding one of our products? Please check out the Product Support section, where you will find answers to the most frequently asked questions about our Swiss Army Knives, Household and Professional Knives, Watches, Travel Gear and Fragrances products.
To find a service/repair center nearby, please use our Repair Center Finder.
For all other questions, please contact us via the contact form below.
We’re also happy to answer your questions on the phone.
For general product or online shopping inquiries
(e.g. online ordering, payment, delivery, returns):
Tel. (Germany): +49 711 7252 304 212 (local rate)
Tel. (Austria): +43 1 253 18 61 (local rate)
(Mon - Fri 08:00-20:00, Sat 09:00-12:00)
For questions about knife service and repair requests:
Tel. +49 211 3878 9843 (German local rate; you will be forwarded to Switzerland)
(Mon - Fri 08:00 - 12:00 & 13:30 - 17:30)
For business partner inquiries (e.g. suppliers, distributors, corporate gifts),
please contact our headquarter in Switzerland:
Tel. +41 41 818 12 11