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FAQs

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  • General Questions

  • How do I retrieve the password to my Victorinox account?
  • How do I change the email address on my account?
  • How do I write a review on a product?
  • Where can I purchase Victorinox Products?
  • I have a question regarding one of your products
  • How do I retrieve the password to my Victorinox account?

    Click on “Forgot password?” on the Login page to reset your password.

    If you requested a new password, but didn't receive your password-reset email:

    • Try re-entering your email address.
    • Check your spam or junk mail folders in your email account.
    • Double check that the email address associated with your Victorinox profile is correct. You may want to try another email address that could have been used when you set up your profile.
  • How do I change the email address on my account?

    Log in to My Victorinox.
    You will be able to update your email address in “My Profile” section.

  • How do I write a review on a product?

    To write a review for a Victorinox product, simply search for the product you wish to review and open the product details page.

    Under the description of the product, you will find a tab “Reviews”.
    Click on “write a review” and submit the form. 

    Please note that you require a My Victorinox account to be able to submit a product review.

  • Where can I purchase Victorinox Products?

    You can purchase Victorinox Products in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.

  • I have a question regarding one of your products

    Visit our product support section:

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Makers of the Original Swiss Army Knife | Established 1884  

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