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FAQ

Travel Gear

 

Q.  Where can I purchase a Victorinox Swiss Army Travel Gear product?
A.  You can purchase a Victorinox Swiss Army Travel Gear product right here on our website.  We have a vast assortment of great Victorinox Swiss Army Travel Gear products.  Click here to shop now.  You can also find your local store by clicking here

Warranties & Special Programs

Q. What is the warranty period for my Victorinox Travel Gear product?
A. View our warranties

Q. How do I register my bag for the Swiss Tracker Bag Tracking Program?
A. Register for all Travel Gear warranties and programs by filling out the Online registration form.

Q. How do I register my Tracking ID Tag?
A. Register for all Travel Gear warranties and programs by filling out the Online registration form.

Q. How do I register my bag for the Travel Luxury Care Program?
A. Register for all Travel Gear warranties and programs by filling out the Online registration form.

Product Questions

Q. What can I do if I forget the combination to my luggage lock?
A. The Access Lock Combination Recovery Program allows you to register your lock combination on this website. If you ever forget your combination simply log into your victorinox.com account to request an email that will include your lock combination. The Access Lock Combination Recovery Program is active upon registration and valid for as long as you own the bag.

Q. How do I know which bags are sized to fit my laptop?
A. In the Business category within Travel Gear, select the screen size of your laptop on the left hand side of the page. This narrows the search results to include only items that will accommodate your laptop.

Q. What are the U.S. carry-on regulations?
A:  Look for this icon to appear next to all styles that meet U.S. carry-on allowances for most major airlines.  However, please note carry-on allowances vary from one airline to another.  Confirm with your airline prior to departure.

Q. What are the international carry-on regulations?
A:  Look for this icon to appear next to all styles that meet International carry-on allowances for most major airlines.  However, please note carry-on allowances vary from one airline to another.  Confirm with your airline prior to departure.

Q. How can I obtain instructions for setting or resetting the combination on my lock? 
A. View all available product instruction manuals

Q. My Victorinox Travel Gear product came with instructions, but I can no longer locate them.  How can I obtain a new copy of the instructions?
A. View all available product instruction manuals
If you cannot locate the product instructions you are looking for, please contact customer support via the web form.

Q. How can I clean my Victorinox Travel Gear product?
A. Your Victorinox Travel Gear product can be cleaned using a solution of mild soap or liquid dishwashing detergent and lukewarm water.  Start by testing a small area of the bag.  Rub gently with a soft cloth.  Never use harsh alkaline, benzene or acetone solutions. This cleaning method does not apply to leather products.

Q. How can I identify the style number for my Victorinox Travel Gear product?

A. The style number will be located on a small tag, along with the Country of Origin.  This tag will be sewn into a seam of the bag, most often in the main compartment.  If you have trouble locating the style number, contact Victorinox Travel Gear Customer Support for assistance. You can reach us by phone at 1-888-658-0717 or +1-314-692-0717 if outside the U.S., by email at TRAVELGEARSERVICE@SWISSARMY.COM, or via the web form.

Q. How do I know if my travel gear product was made by Victorinox as opposed to another Swiss brand?
A. Look for the Cross & Shield logo.  The logo will look like the one in the image below.  There is a defined shield around the white cross with 5 distinct external points.  The cross will always be white, silver or gray and the background of the shield will be red or black.


Returns & Repairs

Q. Where should I send my luggage for repairs?
A. Use the service center locator to find a service center near you. If your country is not listed, contact customer support via the web form.

Q. How can I order replacement parts?
A. Use the service center locator to find a service center near you. If your country is not listed, contact customer support via the web form.

 

Victorinox Swiss Army believes sustainability is important to the manufacturing process.  Watch how Victorinox Swiss Army achieves production of it's products while incorporating environmentally friendly practices.  Click here to watch now.  

Shop for Victorinox Swiss Army Travel Gear 24 hours a day, 7 days a week.  Click here to shop now.