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Authorized Service Centers for the U.S and Canada

To find the Authorized Service Center closest to you please click here

Please include the following information when submitting your repair/service request:

  • Name (or person to contact in case of questions)
  • Complete shipping address including any apartment or unit number (shipping is prohibited to PO Boxes with the exception of military bases)
  • Phone number
  • Email Address (this will be used to contact you about your repair/service request only)
  • Proof of Purchase (if under warranty)
  • Brief description of repair/service requested

To expedite the turnaround time for your request, please ship directly to the Authorized Service Center closest to you.  To find the Authorized Service Center closest to you please click here.  

For questions regarding your individual repair or our repair process, please call our Customer Support Department at      

Please ship insured and via trackable means (UPS, FedEx, US Certified Mail, etc)

Victorinox Swiss Army is not responsible for any lost or stolen packages containing products for repair.

Repair or service inquiries for Canada should be directed to:

Travel Gear Customer Support:
USA & CANADA- Travel Gear Repairs ONLY
U.S. Email:
Phone: 888-658-0717
Monday thru Friday 8:00 a.m. - 6:00 p.m. Central Time


Shop Victorinox Swiss Army online 24 hours a day, 7 days a week at