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Customer Service

SLIM, Secure and Presentation Master

To all users of the products SLIM, Secure and Presentation Master

On September 15, 2012, the encryption software (secure.exe) pre-loaded on Victorinox SLIM, Secure and Presentation Master products cannot be started because the "VeriSign" certificate has expired. We deeply regret any inconvenience this may have caused. Therefore, a product refund offer for users of the software, valid until 31 December 2012, had been introduced. Our former SwissMemory and its follow-up model Victorinox Flash were not affected by this. They were delivered without preinstalled security software.

What does it mean for you? If you use your USB stick without the security software secure.exe nothing will change. You can use the USB stick as usual and fully functional as traditional “drag and drop” flash drive.

If you have saved information on a secure drive or passwords stored in the password manager, you will need to backup that data elsewhere.

Please be aware of that the causes of data loss are many and varied; it could be anything from a power cut to accidentally deleting a file. It is highly recommended that you make regular back-up copies of your important files so that, if you do encounter a problem, you will not have lost those files.

If you have technical issues please contact a Victorinox dealer near you or send the USB stick (without knife body) in a padded envelope for a function and quality control to the Victorinox customer service.


Victorinox AG
Customer Service
Schmiedgasse 57
6438 Ibach-Schwyz

Victorinox guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (2 years for electronic components). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.