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Swiss Army Timepieces

Most Frequently Asked Questions about Timepieces

Do you have a customer service department?
Yes, in Switzerland.
You can write us an email or fax your inquiry to +41 32 344 99 48.

 

After-Sales Service

Do Victorinox Swiss Army Watches come with a warranty?
All Victorinox Swiss Army Watches are backed by a three-year limited warranty.

 

How do I change the battery?
Bring the watch to your local Authorized Dealer or local Authorized Service Center. Substituting interchangeable batteries yourself is not recommended. The battery change should be performed by a qualified technician who should also check the condition of the gaskets and the O-ring at the same time. Victorinox Swiss Army watches must be repaired by an Authorized Service Center or the warranty is void.

 

Do I need to mail in my watch for a simple battery replacement?
We do suggest that your Victorinox Swiss Army watch be sent to an Authorized Victorinox Swiss Army Service Center for battery changes and repairs. Taking your watch to an Unauthorized Jeweler will void the warranty.

 

How do I know when the battery needs changing?
In select models, the battery end-of-life indicator signals that the battery should be replaced within two or three days. When the battery is low, the second hand stands still for 2-4 seconds, then speeds up to the correct time. This indication will last for approximately one week, then the watch hands stand still.

 

Where can I get my watch repaired?
Bring the watch to your local Authorized Dealer or local Authorized Service Center.

 

Products & Technical Features

What are the benefits of a hardened mineral crystal versus a sapphire crystal?
Hardened mineral crystals are hardened to 450 vickers. Victorinox Swiss Army exceeds the industry standards by manufacturing crystals to 900 vickers. Sapphire crystals are manufactured to a hardness of 1200 vickers. Sapphire crystals are virtually scratch-proof - only a diamond can penetrate their surfaces.

 

What is an automatic movement?
The movement is driven by an oscillating weight called the rotor. The movements of the arm cause the rotor to swing and this winds the mainspring automatically. No batteries required.

 

What is meant by the "jewels" in a watch movement?
Synthetic rubies, also known as jewels, are used to increase the wear resistance of a watch movement's moving parts.

 

What is a quartz movement?
The movement power is provided by a miniature battery, eliminating the need to wind the watch. Quartz movements provide time measurement accurate to within a few seconds per year. Most of Victorinox Swiss Army watches are equipped with quartz movements.

 

What is a ratchet bezel?
The bezel is the frame that surrounds the crystal. The unidirectional rotating bezel, also known as a ratchet bezel, is used for measuring elapsed time.

 

How water-resistant are Victorinox Swiss Army watches?
Most models are rated to withstand water pressure up to 100 meters (there are some exceptions). In contrast to the term "waterproof," water resistance is not a permanent condition; it must be maintained. The crown must be fully recessed and parts such as the crystal, case, and push buttons must remain intact for the watch to stay water-resistant.

 

If my watch is water-resistant to 50 meters, can I go swimming with it?
Yes, but in shallow water. Here are the different levels of water-resistance and what you can do:
  • Water-resistant (WR) to 30 meters: the watch will withstand rain or splashes of water but should not be worn while showering or swimming.
  • WR to 50 meters: suitable for showering or swimming in shallow water.
  • WR to 200 meters: suitable for diving.

What is the difference between a screw back and snap back case?
Some Victorinox Swiss Army watches feature a stainless steel snap back case which snaps into place. Several models feature a case which screws back into place (screw back) for added durability and water resistance.

 

What are chronographs and tachometers, and what are they used for?
A chronograph, also known as a stopwatch, provides exact time measurement up to 1/10 of a second, to an elapsed time of 30 minutes. A tachometer offers a mathematical shortcut for measuring rates of speed over a measured course or calculating production units over a period of time.

 

What is PVD treatment?
Physical Vapor Deposition, or PVD, is a process in which a powder is heated and absorbed into steel, so that if scratched, metal won't show through. This feature is unique to our Gunmetal Cavalry, and Titanium Two-Tone bracelet models.

 

What degree of quality testing do Victorinox Swiss Army Watches undergo?
Each new watch series undergoes multiple quality control tests in an independent laboratory in Switzerland. Each individual watch is put through its own visual inspection, time test, and water resistance test.

 

Are Victorinox Swiss Army watches shock resistant?
All Victorinox Swiss Army watches are shock resistant.

 

I have an automatic movement in my watch. Does it need to be sent in for adjustment occasionally?
There is no need to have our automatic Victorinox Swiss Army watches adjusted. However, in the event that the watch is losing time it should be sent to us or an Authorized repair center.

 

General

Do you make a line of watches under the name of Swiss Military? And if so, why can't I find them on your website?
Victorinox Swiss Army Watch SA does not make the Swiss Military watches, a company called Wenger does. However, since summer 2005, Wenger is now part of the Victorinox family.

 

How do you tell the difference between a watch being a man's watch and a woman's watch or is it all the same?
All of our watches are universal, but we do have several styles that have Small sizes if that suits you better. If the watch comes in large and small, our website will distinguish those particular watches.

 

How do I know if I have a real Victorinox Swiss Army watch?
Only an authentic Victorinox Swiss Army watch has the words "Victorinox Swiss Army" printed right on the dial.